Terms and Conditions

All pricing, terms, and conditions apply to the most current listed on LumiDesign website. Pricing and product availability are subject to change without notice. Updated price lists supersede all other price lists.

LEAD TIME
The typical lead time for in-stock items is one week.

 

SHIPPING
Freight rates are based on the weight and size of the product and are indicated as small, medium, and large. Freight rates are calculated on the website as part of an order.

 

RETURN POLICY
All stock products that have been kept in the original packaging and are in undamaged and saleable condition may be returned to LumiDesign within 90 days of delivery for a credit based on the original invoice, less a 25% restocking fee and the original freight costs. All returns must first be approved by LumiDesign, and include a Return Material Authorization number (RMA#) on the return package. For questions, contact Customer Support at [email protected].

 

STORAGE CHARGE
Storage charges will be assessed on all products that are ready to ship but are being held at your request.

 

SHIPPING DAMAGE POLICY
LumiDesign will replace any of its products damaged in transit if notified within 15 business days of receiving shipment if shipment was through one of LumiDesign’s own carriers. Notification of damaged goods must include a description of the damaged goods, as well as pictures that show the damage in the packaging. Thoroughly inspect the packaging and product as soon as it arrives. You must not install the product before taking photos of the damage.

 

CLAIMS
Claims under the Lumi Design warranty should be made through the website.

 

GENERAL STANDARDS AND SPECIFICATIONS
All mirrors by LumiDesign will meet or exceed ASTM C1503-08 with a 24″ blemish intensity.